Fanspark App Privacy Policy

Last Updated: [20-04-2025]

Welcome to Fanspark App (“we”, “our”, or “us”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related services (“Service”), including your rights under the General Data Protection Regulation (GDPR).

By using Fanspark App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide:

  • Name, email address, username, or other details you provide when creating an account.

  • Payment information (handled securely through our payment processors).

  • Profile information (such as a profile picture, if applicable).

  • Communications with us (e.g., support inquiries).

Automatically Collected Information:

  • Device information (model, operating system, device identifiers).

  • Usage information (app features used, time spent, crash logs, diagnostic data).

  • Transaction details (subscription history, payment confirmation).

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Superfan App.

  • Process your subscription payments.

  • Improve, personalize, and develop our Service.

  • Communicate with you (such as app updates, customer support, or promotional emails if you opt-in).

  • Comply with legal obligations.

3. Legal Basis for Processing (Under GDPR)

We process your personal data under the following legal bases:

  • Performance of a Contract: To provide the services you requested (account creation, subscription management).

  • Consent: For sending marketing communications (you can withdraw consent at any time).

  • Legal Obligation: To comply with regulatory requirements (such as tax laws).

  • Legitimate Interests: For fraud prevention, app security, and service improvement.

4. Sharing Your Information

We do not sell your personal information.
We may share your information with:

  • Payment Processors (e.g., Stripe, Apple Pay, Google Pay) to manage subscriptions.

  • Service Providers (for hosting, analytics, and technical support).

  • Authorities if required by law or to protect our rights.

All partners are contractually required to comply with GDPR standards.

5. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or an adequacy decision by the European Commission).

6. Data Retention

We retain your personal data:

  • As long as your account is active.

  • As needed to provide you the services.

  • As necessary to comply with our legal obligations (e.g., for accounting and tax purposes).

You can request deletion of your data at any time (see "Your Rights" below).

7. Your Rights

Under the GDPR, you have the following rights:

  • Access your data.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data.

  • Restrict or object to processing.

  • Port your data to another service.

  • Withdraw your consent at any time.

  • Lodge a complaint with a supervisory authority.

You can exercise these rights by contacting us at: [Insert Contact Email]

8. Payment Information

All subscription payments are securely handled by third-party providers.
We do not store full payment card details.
Payment processors are independently responsible for compliance with PCI-DSS standards.

9. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or destruction.

However, no system can guarantee complete security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: contact@fractionalheroes.io